Frequently Asked Questions
Do I need to vacuum before the crew arrives?
Depending on the package that you choose. With our Pet Premium and Ultimate Packages vacuuming is already included.
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area. The equipment is vacuuming the entire time we are cleaning.
What do you consider as an area?
An Area is a room that is approximately 250 square feet. Living room/Dining room combos are considered 2 areas.
Do you move any furniture?
Depending on the package that you choose. With our Pet Premium and Ultimate Packages, the team will move light items and there is no charge.
However there is several items we will not move, but we suggest you move the items off of your furniture like electronics, plants, knick-knacks, etc. as well as pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
How long does it take to clean my carpets?
Approximately 15-20 min per room.
Do you guarantee removing of all spots or stains in the carpet?
We do not guarantee that we will remove all spots or stains. Some substances can permanently discolor or damage the carpet fiber. The age and the type of carpet fiber also plays a huge factor in this. We will try to determine if this is the case prior to cleaning but we cannot be certain before trying to remove this spot.
How long it will take for my carpets to dry?
Drying time depends on weather, air flow and relative humidity. However the carpet will normally take 2-3 hours to dry. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. Be especially careful when walking from damp, carpeted area on to non-carpeted areas to avoid slipping.
Can your cleaning products harm my children, pets, or someone else?
No, of course not. However if you have someone who is particularly sensitive to allergens and this is of interest to you, please let us know before cleaning.
I am highly sensitive to odor, does the cleaning smell?
That`s up to you. If we don’t put any deodorizer down after cleaning, the extraction is so effective that it will smell almost like nothing. However if you prefer a scent it can be applied after the carpet cleaning free of charge. Please let us know what your preference is.
Does carpet cleaning get the padding or sub-floor wet, causing mold, mildew, or even damage the carpet?
Absolutely not. Our high-end equipment offers the most powerful truck mounted vacuum system available, so your carpet dries in hours.
How often should I have my carpets cleaned?
Every home is different and you should clean your carpets based on your needs. My best recommendation however is every 6 to 12 months. You don’t want to wait until your carpet is filthy to clean it. The longer that soil and dirt is being rubbed into the face fiber the more damage it does to the carpet and the harder it gets to revive the “like new” appearance.
For more information about our maintenance program “Stay Gorgeous” call now 757-707-9600.
How do I keep my carpet looking beautiful?
Dust particles break down the fibers in your carpets, upholstered furniture and draperies, so regular vacuuming is advisable. Vacuum once a week to minimize dust, but remember that regular professional carpet cleaning is essential to remove all the dust, mites and allergens that your vacuuming can`t.
My carpet got wet, and now it reeks! How can I get rid of the smell?
Call One Stop immediately. Your carpet needs to be dried out and deodorized NOW to prevent the growth of dangerous mold and mildew (and to get rid of that smell, too).