The Department Head (DH) will take charge of carpet cleaning and specialty cleaning department. They will monitor, lead, train, and manage staff. They may also conduct research and set goals.

Department Heads ensure that overall day-to-day operations run smoothly.

There will be two primary responsibilities:

1. Overseeing both the activity of the people who do the work and the tools and supplies they use to get it done.
2. Ensuring that all customers have an amazing experience with One Stop. This includes monitoring quality of work, timeliness and efficiency, as well as resolving any issues customers may have, quickly and thoroughly.